Telehealth Consulations

At Astute Simplicity Health, we know that seeing a provider isn’t always easy now that we are living with COVID-19. That is why we offer benefits for telehealth, making access for these services easier.

Benefits for telehealth consultations are available where deemed clinically appropriate for the following Extras services:
  • Clinical Psychology
  • Counselling
  • Physiotherapy
  • Occupational Therapy
  • Speech Pathology
  • Exercise Physiology
  • Osteopathy
  • Dietetics
  • Diabetes Education
  • Eye Therapy
How to submit a claim towards your telehealth consultation
There are two ways to submit a claim for telehealth consultations.

Simplicity Health App
To make your claim through our free Simplicity Health app, simply download from either the App Store or Google Play by searching for ‘Simplicity Health’.  When installing the app for the first time you will need to provide your member number and your date of birth.  To submit a claim, simply take a clear photo of the telehealth consultation receipt, press the confirm button, select who the claim is for, and press send. 

You can simply email a photo of the telehealth consultation receipt to

Underwritten by St.LukesHealth


These products are underwritten by St Luke's Medical and Hospital Benefits Association ACN 009 479 618 (St.LukesHealth), a registered private health insurer, [trading as Astute Simplicity Health] and members are introduced by Astute Financial Management Pty Ltd or related entities (collectively known as Astute) for which Astute receives a commission.

* The discount cannot be combined with other discounts available under other arrangements between St.LukesHealth and other alliance partners. The discount quoted is off the gross St.LukesHealth premiums. Direct debit is the only payment method available to Astute Simplicity Health members.

^ For some preventative dental items on selected products. Annual limits, fund rules and waiting periods apply. Under Gap Free Preventative Dental we pay 100% of your dentists regular fee up to a maximum benefit for each service.

#Selected products are Packaged Astute Gold 250, Packaged Astute Gold 500, Astute Top Hospital Gold 250, Astute Top Hospital Gold 500